Return Policy

1. EMOJO ’s return policy allows you to return your electric bicycle within 7 days from from the date of delivery for a refund or an exchange. Please consult the warranty terms for deeper information on when a return is applicable.

2. Please request a Return and Exchange Authorization (contact EMOJO Support for a REA form at info@emojobike.com ). Once the Return and Exchange Authorization is issued, we will email you an RAM number with return instructions. You must have the RAM number on the form when shipping back the returned electric bike.

3. Ship Back Charge:

a. If the unit was purchased with a free shipping promotion there will not be refund for shipping fees however, the customer will bear the ship back expenses if the return is unrelated to quality, damages or wrong item but merely for a personal and discretional last-minute decision from the buyer.

b. If the return is accepted, Emojo will issue a prepaid shipping slip and schedule a pick up date, the shipping fees result of the return will be deducted from your total refund.

4. The returned unit must be in like-new condition, include all original packaging , accessories and documentation, any missing components may be deducted from the total refund. Any shipping damage during the ship-back may incur in a deduction from the total refund.

5. Returned units are subject to a 20% inspection and restocking fee from the original purchase price.

6. Refund will be issued in an average time frame of 2 -3 weeks after we receive, inspect and process the returned unit.